Welcome to gogoyoko's Frequently Asked Questions. We've done our best to answer all the different questions that we've been asked over the last year.

Sometimes we make up questions for each other to answer. It's part of the office culture here at gogoyoko. That, foosball, and nerdy discussions about whether the correct phrase is "Jungle Is Massive!" or "Junglist Massive!".

• What is gogoyoko?
  gogoyoko is an online music shop where users can discover, buy and listen to music of various genres. Artists and labels can sell and promote their music for free on gogoyoko, receiving 100% of the music sales revenue and extra revenue based on streaming. gogoyoko is a growing social site, enabling fans to engage with the artists, labels and other users.
• How does gogoyoko differ from Spotify or iTunes?
  gogoyoko is a free service platform and a gateway to the international market. Music can be uploaded and sold from gogoyoko within 30 minutes, depending on bandwidth connection. gogoyoko takes a social stance providing total transparency, offering artists and labels 100% of the sales profit and a 40% share of advertisement revenue based on the streaming of their music. Artists and labels set the price of albums and songs themselves, and monitor sales in real time. Furthermore, there are tools on the site to promote and communicate directly with fans, artists, labels, music professionals and the partnering charities.
• What is the revenue split?
  Artists and labels signing up directly to gogoyoko receive 100% of their music sales revenue. There is a mandatory sale cost involved which is deducted from every sale; Payment Gateway cost (GlobalCollect), VAT and Royalties.
• Is gogoyoko free?
  Yes, signing up and using gogoyoko is free of charge.
• Is gogoyoko for everyone?
  Yes, everybody can use and enjoy gogoyoko.
• How do I sign up?
  Signing up is free, simple and easy. If gogoyoko is open in your region you can simply go to www.gogoyoko.com and register in the Sign Up section. From your personal account you can create and manage multiple artist accounts.
• Is gogoyoko open in my country?
  Currently, gogoyoko is open in Sweden, Denmark, Finland, Norway, Iceland, the Faroe Islands and Greenland. In 2010, gogoyoko will launch in the UK and Canada.
• I am not living in the Nordic region. Can I still get access to gogoyoko?
  Yes, contact invite@gogoyoko.com for a special invite or apply for early access on our website.
• Is gogoyoko legal?
  Yes. We ensure that before entering regions, an agreement with the collecting societies is established. Artists and labels are responsible for copyrights and royalty arrangements within gogoyoko as stated in our terms of service.
• Where do I find terms and policy?
  You can find links to our 'Privacy Policy' and 'Terms' at the bottom of every gogoyoko.com page.
• How do I provide feedback on your wonderful site?
  You can send us a feedback by sending us an email at please-reply@gogoyoko.com You can also post a comment on the wire, our facebook page and other social sites to express yourself about the wonders of gogoyoko.
• Who wrote this FAQ?
  A highly-trained team of fantastic individuals with a flair for communicating ideas and disseminating interesting trivial across the internet.
• What does Fair Play in Music mean?
  Fair Play in Music indicates that users can buy and stream music responsibly. Artists and labels get paid when a user streams and buys their music and thus, get a better chance to continue producing music their fans love so much.
• How do I know I‘m buying straight from the artist?
  Artists that publish music directly on gogoyoko are accompanied with the Fair Play logo. This way you know when you are buying music straight from the source.
• Are all albums on labels Fair Play?
  Not all of the albums are under the Fair Play banner. If an artist owns the digital rights to their music, they can upload their music and get 100% of the profit from the sale. Label content is not usually Fair Play except if the label owner is the same person as the artist or the label gives the artist 100% of the sales profit.
• How much of the content in the gogoyoko store is Fair Play?
  The number is growing every day and you'll be able to see this better in our new Fair Play store which launches in May 2010.
• Does Fair Play have anything to do with coffee?
  Ehm... no.
• Are you certified as a Fair Trade company?
  Fair Trade companies deal with products like sugar and rice - Fair Play in Music is like a fair trade company for musicians.
• How much of the music sale goes to the artist?
  Fair Play artists receive 100% of their music sales revenue and a 40% share of our advertising revenue based on the streaming of their music.
• How does gogoyoko make money?
  Our revenue streams are from advertisements and premium accounts (to be launched) that will provide artists and record labels with greater service access to information.
• How does gogoyoko/Charity work?
  gogoyoko currently partners with 5 humanitarian organizations. These partners get supported through gogoyoko in several different ways. Artists and labels can support them by giving them 10% or more of their music sales and gogoyoko contributes by donating 10% of its income from advertisements.
  
  All users on gogoyoko can also give direct donations to the charity partners if they have some left over credit to spare.
• Who are the gogoyoko charity partners?
  gogoyoko currently partners with 5 international humanitarian organizations.
  
  The current partners are:
  
  Doctors Without Borders
  Refugees United
  Witness
  The Institute of Spinal Cord Injury
  UNICEF
• How do I know if my purchases are donating to charity?
  The Charity Icon (white dove) indicates when the album or tracks you are buying contribute to the gogoyoko charity partners. If the charity icon is shown on an album (or individual tracks), a portion of the revenue from every sale of that item goes to our charity partners.
  
  When you purchase music on gogoyoko that donates to charity you are provided with a receipt where the donations through your purchase are stated.
• I run a charity. Can I partner with gogoyoko?
  If you run a charity interested in partnering with gogoyoko we’d love to hear from you. Please send us an email to charity@gogoyoko.com and we’ll be in touch. We are especially interested in environmental organizations and organizations based in Africa or Asia.
• Can I donate directly to charity? I have some credit left over.
  Yes you can. Go to the charity page and click on the bright green “Donate Now” thingy to the right. There you can specify the amount you’d like to donate as well as the organizations that should benefit from your donation.
• How does an artist donate to charity?
  An artist donates to charity through his music sales. When you upload an album you can choose to donate 10% or more of the sales from that particular album to one or more of our charity partners. You can also choose to donate to charity from the sales of individual songs but then the donation splits equally between our 5 partners. This is all clear in the uploading process and you’ll be led through the steps one by one. Don’t hesitate to get in touch if you need help.
• How much has gogoyoko donated to charity so far?
  It’s still early days for our charity program so it’s really not timely to discuss amounts. However, with every new user and more and more artists donating to charity everyday we’ll see the numbers growing faster for our charity partners. We are also in the process of kick-starting our advertisement system and once we get some advertisers on board we can start to donate 10% of our ad income as well.
  
  So, be patient. All good things take time. But be sure to hit the store and be supportive of artists that so generously give a portion of their sales to our charity partners. The Charity Icon (white dove) indicates when the album or tracks you are buying contribute to the gogoyoko charity partners.
  
  Once we start seeing some significant numbers we’ll launch the charity ticker on the site so that all users can follow the growth in total charity donations in real time.
  
  And to all of you who have or are using gogoyoko to donate to our charity partners we’d like to say THANK YOU. You are very generous and you are making a difference!
• How do I access the gogoyoko music store?
  Go to www.gogoyoko.com (hur hur)...
• How are the top albums / best selling albums determined?
  Top Albums are the most purchased albums on gogoyoko within a 2 weeks period.
• What makes a top or best selling song?
  If we knew that, we'd be doing it. But yeah,... top songs are the most purchased songs on gogoyoko within a 2 weeks period.
• How often do you update your charts?
  We update our charts daily.
• I couldn't find what I was looking for. What do I do now?
  Let us know and we'll do our best to track it down for you and make it available on our site.
• Every time I try to buy something, the site tells me to apply for access. How can I buy something?
  Ah... you must be one of the many visitors from outside of our open area. Fear not. You can buy all the music you want once you are signed up. If gogoyoko isn't open in your region, just apply for access and we'll get back to you with an invitation super-quick.
• What does the heart next to the album title do?
  It indicates whether you like this album or not. You can click on a heart and it turns red, which indicates that you like the album. The more hearts an album gets, the more popular it will be on gogoyoko.com
• I shared an album on Facebook and there was no album cover. How can this be fixed?
  Please let us know immediately by sending us an email to support@gogoyoko.com.
• What does the dove mean next to the price on a track?
  It means that 10% or more of the sales profit will be donated to charity.
• I clicked on buy and nothing happened. How do I finish buying the music?
  You have to enter your Cart in the top menu and press checkout.
• The checkout says I don‘t have enough credit. Where do I buy credit?
  You can buy credit by clicking ‘Add to Store Credit’ within your Cart.
• Why do I see so many songs priced at €0.20?
  Minimum price for a track is €0.20 due to mandatory royalty payments.
• Can anyone see what I rated an album?
  If you write a review, then your rating will be visible alongside your review. If you only rate an album, your rating will be visible anonymously and added to the collective rating of the album, effecting the average rating of that particular album.
• When I write a review, can everyone see it?
  Yes they can.
• How do I change my username?
  At the moment there is no option to change your username directly in your settings, this will be possible in the future. If you need to change your username send an email to support@gogoyoko.com and we will assist you with your request.
• How do I delete an account or identity?
  To delete identities, accounts or make changes you should contact support@gogoyoko.com and your request will be taken care of.
• I know my friend is on gogoyoko. How do I find him/her/it?
  Go to www.gogoyoko.com and search for his/her/its name. You should find his/her/its profile within the search results.
• What is a wire?
  The wire is a message board where users of gogoyoko can communicate. You can post a message on your own wire for all your followers to see, or you can post a message directly on someone else’s wire. The wire can also display notifications on who started following you and who you just began to follow.
• Where can I find more information about an artist?
  Select the ‘Info’ tab on the artist profile. There you will find information about the artist, such as his biography.
• I’m looking at a band but I don’t see any biography. Why not?
  The band hasn’t inserted its biography yet, you should ask them to do so.
• How do I see who is following me?
  You can see your followers both on the left side of your profile and within the ’People’ tab on your profile.
• What’s the difference between followers and following in the people tab?
  ‘Followers’ are those who are following you. ‘Following’ refers to the ones you are following.
• My profile says my playlist is empty. How do I add to my playlist?
  You can add songs to your playlist by clicking at the plus + symbol next to each song on an album page. You can also add songs you see on other playlists by hovering over the ‘Cog’ and selecting ‘Add to Playlist’.
• What is a playlist?
  A playlist is roughly the digital equivalent of a mixtape or a customized selection of songs.
• What is a profile?
  A profile is a personalized page. Each user, artist and label has their own profile displaying their information, playlist, wire etc.
• Is my information private?
  We take your privacy very seriously. You can also choose to keep personal information private such as email, location, gender and age. To edit privacy settings please select ‘Settings’ from your top dropdown menu and click the ‘Privacy’ tab.
• How do I deactivate my profile?
  To deactivate or delete identities, accounts or make changes you should contact support@gogoyoko.com and your request will be taken care of.
• How do I change my info on my profile?
  Click the ‘Info’ tab on your profile and select ‘Edit Settings’. You can also edit your info by selecting ‘Settings’ from your top dropdown menu and edit ‘General Settings’.
• How do you use my information on gogoyoko?
  Your information is used for display on your profile. Within ‘Settings’ you can select which type of info will be displayed on your profile.
• How do I change password?
  Select ‘Settings’ from your top dropdown menu and edit ‘Account Settings’.
• How do I change the emails that gogoyoko sends me?
  At the moment there is no option to change your email information directly in your settings, this will be possible in the future. If you need to change your email send a request to support@gogoyoko.com and notify us which email you would like to use.
• How do I change what shows up on my profile wire?
  Select ‘Settings’ from your top dropdown menu and edit ‘Notifications’.
• Can I hide my email, age, gender or location?
  Yes. Select ‘Settings’ from your top dropdown menu and edit ‘Privacy’.
• How do I scrobble my listening from gogoyoko to Last.fm?
  Select ‘Settings’ from your top dropdown menu and edit ‘Connections’. There you can connect gogoyoko to your Last.fm account.
• What is “scrobbling”?
  Scrobbling means that when you listen to a song on gogoyoko, the name of the song is sent to Last.fm and added to your music profile.
• Where is my mind?
  Your mind arises within the social process of communication. Embrace the mind by interacting on gogoyoko.
• Can I connect my twitter account to gogoyoko?
  Yes. Select ‘Settings’ from your top dropdown menu and edit ‘Connections’. There you can connect gogoyoko to your twitter account.
• Can I connect my facebook account to gogoyoko?
  At the moment there is no such option although this will be possible in the future.
• Can I connect my (other social networking site) account to gogoyoko?
  We're working on it.
• I would like to buy music on gogoyoko.com, what do I do?
  To be able to purchase your favorite music on gogoyoko.com you need to have balance in your Store Credit.
  
  To purchase a track or an album from an artist, go to the gogoyoko 'Music Store' and click on artist's name to open their store page. Click "Buy" to add a track, tracks or an album to your 'Cart' (in the top right corner). Go to 'Cart' in the top-right corner of your screen to 'Complete Transaction'.
• What is store credit?
  Store Credit is the gogoyoko.com in-site currency. To be able to purchase on gogoyoko.com you must have balance in Store Credit.
• Where can I buy store credit?
  There are few ways to add balance to your Store Credit through our secure payment gateway, for example go to your user Account on your profile and click on the 'Buy Store Credit'.
  
  You can also buy credit in the 'Cart'.
• What payment options can I choose between?
  At the moment, we accept all major credit cards, i.e. Visa, MasterCard, American Express to add balance to your Store Credit. In the near future we will add more payment options.
• How much does gogoyoko charge me when I buy store credit?
  Nothing. Zero. Nil.
• What can I buy with my store credit?
  Everything that is for sale on gogoyoko.com. If you like it, you can buy it.
• Where can I see my store credit balance?
  There is a section in the header, at the top right corner of the website, dedicated to your Store Credit, you can't miss it.
• When purchasing store credit or music on gogoyoko.com, do I get a receipt?
  Yes. We will send you an e-mail when you make a deposit.
• What exchange rates are you using when I buy credit with my credit card?
  The exchange rate is the daily rate used by your credit card company.
• Is there a minimum/maximum amount I must add to my store credit?
  The minimum amount that you can add to Store Credit is 2 Euros, but since you'll probably end up buying ton (it was tons) of music on gogoyoko.com, you should consider larger amount. The maximum is 100 Euros.
• Are my credit card details safe with you?
  Yes. We have partnered with international payment services GlobalCollect which are PCI-certified (the global industry standard ensuring compliance to strict security and data protection standards).
• Will my store credit ever expire?
  No. Of course not! Most of our users add to their Store Credit and spend it over time, instead of constantly adding to Store Credit to buy tracks /album.
• Can I buy a gift certificate for store credit for someone else?
  Not yet, but we are working on it and will introduce it in the near future.
• Can I withdraw my store credit balance?
  No, once you have added balance to your Store Credit it is not refundable. You are not in any way forced to spend your Store Credit at once, Store Credit can be spent over time.
  
  For further reading on gogoyoko's policy please see 'Privacy Policy' and 'Terms' at the bottom of the page on www.gogoyoko.com.
• I just bought a song and I don't like it. Can you give me my money back?
  No, we cannot offer any refund for such orders once downloading has commenced. All such sales are final. You can stream all songs on gogoyoko.com which will assist in your decision-making prior to purchase.
  
  For further reading on gogoyoko's policy please see 'Privacy Policy' and 'Terms' at the bottom of the page on www.gogoyoko.com.
• I just purchased a song on gogoyoko. How do I download it on to my hard drive?
  Simply go to your profile click on the profile menu (click on your username when you are logged in) and select the "Library" option. There you are presented with all songs or albums that you have bought. Click the arrow on the album cover you would like to download and the download will start. You can also see how many songs from the album you have already purchased so that you can chose to buy the remaining songs from an album.
• How many times can I download a song that I have bought?
  You can download it as many times as you like. We'll store the music you've bought in your Library, so it is always accessible to you.
• What type of files and bitrate are the files I download?
  Currently we offer mp3's in the 320kbps bitrate (highest quality mp3's possible). As we move further down the line, it's possible that we'll offer other formats such as FLAC.
• The file that I've downloaded is empty or corrupt. What do I do?
  Please contact support@gogoyoko.com and we'll sort it out for you in a jiffy.
• What is the Music Manager?
  We want to make it as easy as possible for you to upload and publish your music to gogoyoko and start selling. The gogoyoko Music Manager is a set of tools for artists and labels to use to manage their music on the gogoyoko site. We've started with tools that allow you to put your music on the store and manage your artist information on the site, but this section of our site will grow into a complete set of statistics and marketing tools for you and the band you're managing.
• How do I create an artist identity?
  When you sign up to the site, you first give your name and email address so that you can start a profile as a music listener. This is your main account. Then, when you've completed the first short steps to sign up, you can select the artist option in the last option and go to the Music Manager to create your first artist identity.
  
  If you didn't already create an artist identity when you signed up, you can do so now by selecting the Music Manager option at the top of the site (click on your username when you are logged in). When you open the Music Manager, click on the big green button marked 'Create New Artist' and a page will open where you can give all the info for your artist identity on gogoyoko: your artist photo, the name of the artist, bio info, and other useful information for your fans.
• Can I create many artist identities?
  Yes, indeed. You can create as many artist identities as you want as long as you really are the manager of the band. When you've created many artist identities, you can switch between the identities easily while browsing the gogoyoko site by selecting a different name in the dropdown menu marked "Change User" at the top of the page. Then you can leave comments for people as yourself or as your band, depending on who you feel like being today.
• I'm a registered user on gogoyoko and now I'm ready to add my band's songs to the store. How do I do that?
  First of all, you don't have to sign up for a "band account." See where your user-name appears on the top navigation of every page@f7 Hover over that and you will see something called 'Music Manager': Click on the Music Manager and click on 'Create New Artist'. You will now be taken through all the steps necessary creating new artist. You can also add your band mates as managers of the artist identity and they don't have to be registered users of gogoyoko. Simply fill in their email and we'll send them all the information they need. Now, when you have created your new artist identity you can browse to the music manager and "edit" your artist, including adding songs and albums.
• Where do I upload music?
  To upload and publish music for sale on gogoyoko you log in, go to the Music Manager and select your artist account. Select the 'Albums' option in the right navigation menu and press 'Create New Album' to start the album creation process. When you have completed the four-step procedure, you will be able to publish your music into the gogoyoko store.
  
  Just remember, your music must be in 320 kbps mp3 quality. The Music Manager provides guidance on how to convert music to the acceptable format. Once you have published it may take a few minutes for the album to appear in the store since our encoder needs to spend some time making the streaming version of the tracks.
• How is the price in store calculated for my tracks?
  Price in store is the track/album price in the gogoyoko store. The price is set by the Artist/Label. It is possible to change the price at any time through the 'Music Manager' page (choose artist, then 'Albums' to alter pricing). VAT is included in Price in store.
• Royalties / Collecting Society - What is that?
  All Artists/Labels selling music online must pay royalties to a Collection Society.
  
  Royalties rate for each track is 8% or at minimum 0.07 euros in Scandinavia
  
  Royalties are deducted from the Price in store (excluding VAT) and gogoyoko will return the Royalties to respective Collecting Society.
• What is VAT?
  Value added tax (VAT) is added to the track price. VAT percentage differs between countries. The VAT percentage also varies by the residence of the buyer.
  
  Please note that VAT is included in the Price in store, set by the Artist/Label. gogoyoko subtracts the VAT from the price in store and returns the tax to respective tax authorities.
  
  Please note that gogoyoko only pays VAT in the EU countries.
  
  VAT % in Scandinavia:
  
  Iceland 24.5%
  
  Finland 22%
  
  Denmark 25%
  
  Sweden 25%
  
  Norway 0%
• Transaction cost - What is that?
  Transaction cost is a fixed tariff taken from Price in store. This cost is used to pay fees related to the payment gateway, fraud protection, payment security etc.
• How do I donate to charity with my music sales?
  Charity donations are voluntary for Artists/Labels and are set for each track. The percentage (minimum 10%) which you choose to donate is deducted after Transaction Cost, Royalties and VAT have been subtracted from the Price in store.
  
  For further questions about charity, please send us a line to charity@gogoyoko.com.
• Does gogoyoko take a cut of my sale?
  No. The only thing that is subtracted from Price in Store (which set by the Artist/Label) is VAT, Royalties, Transaction cost and donation to Charity (optional).
  
  gogoyoko - Fair play in music.
• How do I listen to music on your site?
  If you're logged in, you can listen to music all over the site. When you are on a profile you‘ll see the playlist spread over the right side of the screen. Press any song and the song starts playing. This works the same way if you are on an artist or a user profile. You are free to navigate to any part of the site and the song will keep playing in the frame player at the top.
  The frame player also contains your own playlist and if you press ‘open’ on it you can organize your tracks by dragging and dropping them around. Hit refresh on your browser and your profile playlist will update the order of the songs. When you are viewing an album in the store, you can press ‘play’ next to any song and it will start playing.
• Where can I add songs to my playlist?
  On a profile you‘ll see the playlist spread over the right side of the screen. Press the cog-wheel on a song in the list and select ‘add to playlist’. This works the same way if you are on an artist or a user profile. When you are viewing an album in the store, you can also use the cog wheel and the song will added to your playlist.
• Where is my playlist?
  Your playlist can be found in two places: On the right side of your profile and on the top-navigation bar (where you must press ‘open’ to view its content). The top-navigation player allows you to move your songs around within the playlist, remove songs and such.
• How much of a song can I listen to?
  You can listen to whole songs on gogoyoko. We strongly believe that the more chance people have to listen to a song, the more likely they are to buy it. And we definitely want you to buy songs and support our artists, so we have full-length streaming. Plus 40% of our revenue goes to artists based on how much they are streamed on our site, which is a much better deal than you'll see for artists anywhere else on the net.
• How is free streaming possible?
  gogoyoko shares 40% of it‘s advertising revenue with artists and rights holders based on their streaming. So in essence, advertisements pay for streaming.
• I just listened to a song and loved it but I forgot where I heard it. Can you help me?
  Absolutely. Record a copy of you humming the song and send it via email or other post and we'll listen and try to decipher it. Our resident music geeks are standing by for your hum.
• Can I embed my playlist on another site?
  Not at the moment, but it's coming soon.
• How do I open the player?
  The player is located at the top of the window when you're browsing on gogoyoko. If you don't see a player there, you may have something wrong with the Adobe Flash installation on your computer and you can contact our support team to get help with that. The player has a button on the right hand side that says "Open". Click there to open your playlist.
• How do I stop a song that is playing?
  The gogoyoko player has four play functions: Play, Pause, Skip Forward and Skip Backward. To stop a song, press 'pause'.
• Can I change the order of my songs?
  Absolutely. Open the top-navigation player and hover over any song. To the right two options appear: ‘Drag & drop’ and ‘Remove’. Simply click and hold with your mouse cursor on ‘Drag & drop’ on any song and drag it to the place where you want it. Release your mouse button to drop it in the desired place.
• How many songs can I add to my playlist?
  There is no limit to how many songs you can add to your playlist.
• Can I make multiple playlists?
  Not yet, but that (like many other often asked for features) are coming very soon.
• I was listening to someone else’s playlist and liked it. How can I add the songs to my playlist?
  That’s pretty simple. Just go back to this profile, hover your mouse-cursor over the cog-wheel of each song and click ‘add to playlist’. The song will now have been added to your own playlist.
• How do I do I remove a song from my playlist?
  Open your top-navigation player and simply press your mouse cursor on ‘Remove’ on any song to delete it from your playlist.